FREE DETAILED QUOTE

We have a modern digital assessing centre linked to insurance companies to make the process easy and hassle-free. We'll list all visually identifiable parts, labour and materials required — so your parts can be ordered and ready before repairs even begin, keeping delays to a minimum.

Note: We cannot quote from photos. Your vehicle needs to be brought in for an accurate assessment.

ADVICE

Once we have been allocated as your repairer via a Claim Number, we can liaise with your insurer directly on your behalf. We'll advise you on the nature of the repair work to be performed and keep you informed at every stage.

NOT AT FAULT?

If you were not at fault in an accident, Williams Body Works can manage the complete repair and reinstatement of your vehicle at no cost to you. This includes ensuring:

  • Repairs to the manufacturer's standard — not the insurer's minimum

  • Correct, genuine parts fitted — not inferior or exchange items

  • Your vehicle returned to pre-accident condition without compromise

OUR PROMISE

We don't work for the insurer. We work for you. Our aim is always excellence in workmanship, precision in every repair and quality service from first contact to final handover.

General Questions

  • Most of the time, yes — our quotes are free. In certain special circumstances a fee may apply, but we'll always let you know upfront. Give us a call to discuss your situation.

  • To avoid delays we ask that you book in for a quote as we may already have someone here when you call in.

    Call us on (02) 4954 3399 or use our online booking form.

  • Unfortunately no — we need to see your vehicle in person to provide an accurate quote. Most assessments only take 5–10 minutes.

  • Yes. Please call the office to discuss your requirements and we can arrange a time for you to bring your vehicle in.

  • No. We specialise in collision repair and smash repairs — rust repairs are not a service we offer.

  • While walk-ins are welcome, we recommend calling ahead so we can ensure someone is available to assess your vehicle promptly. Bookings can be made by phone or through our online form.

  • We work for most insurance companies.  Customers have to lodge their own claim, but once we are allocated to the claim, we can liase with claims and assessing team on their behalf.

Tesla & Electric Vehicle Questions

  • Yes. Williams Body Works is a Tesla Approved Body Shop — one of only a handful in NSW and the only authorised repairer serving Newcastle, Lake Macquarie, the Hunter Valley, Port Stephens, Maitland, Muswellbrook and Singleton.

  • Tesla Approved Body Shops are factory trained and equipped to rebuild Tesla vehicles to original manufacturer specifications. This covers structural integrity, materials, tooling, repair procedures and finish quality. It's a formal certification — not self-awarded.

  • Technically yes, but we strongly advise against it. Tesla vehicles use advanced aluminium structures, ultra-high-strength steel and high-voltage battery systems that require specialist knowledge and approved tooling. An incorrect repair can compromise safety and may void your Tesla warranty. Always use a Tesla Approved Body Shop.

  • Repairs carried out by a Tesla Approved Body Shop using genuine parts and manufacturer-approved procedures protect your vehicle warranty. Using a non-approved repairer may void warranty on affected components.

  • Yes. We source genuine Tesla parts through our authorised supplier network to ensure quality, compatibility and warranty protection.

  • Our technicians are trained in high-voltage system awareness and follow Tesla's protocols for working safely around the battery pack and power electronics. In some cases, battery inspection or isolation is required before structural repairs can begin — we assess this as part of every Tesla job.

  • Yes. While Tesla is our primary EV specialisation, our training in aluminium welding, EV-safe repair procedures and structural measurement equips us to repair other electric vehicles. Contact us to discuss your specific make and model.

  • Repair times vary depending on the extent of damage, parts availability and insurer approvals. We'll give you an honest estimate at the time of assessment and keep you updated throughout the process.

  • Yes. We work with all major insurance companies and can manage the claim process on your behalf once we've been allocated as your repairer via a Claim Number.